About us
Welcome to Squid Arcade, please take a minute to learn about us, we are family owned and operated small business, We would just like to personally thank you for checking a little more into our website. We are happy to have you, By now its safe to assume you love and your looking to buy an Arcade machine, cabinet DIY or a pedestal. We realize that there are many companies who sell arcade games online and it can be overwhelming trying figure out who you should buy from. We are established in Houston Texas, downtown if you have the time to see it and play it in person, you are welcome to check them out, but if not we totally understand that we are asking you to spend a grand or more for a cabinet you have not physically been able to play . This is why reading a companies reviews is so important. Ultimately what most people want is an easy purchase experience, a nice machine, and no issues. So who has the best quality cabinets? Can I trust this company? What makes this company different from any other company? Will I be able to contact someone after my purchase should I have questions?
We Sell and Service locally in Houston , but we also know what its like to buy something on the internet and we definitely understand peoples concerns. We feel that maintaining our reputation is the most important factor to success. Our main goal is to make sure you are 100% satisfied with your product for as long as you own it. So much so that you would be inclined to leave a 5 star review now, and 5 years from now!
Providing the best customer service experience starts with our customers being able to quickly contact someone at our company. If you call us, we guarantee that we will always answer the call or reply to voicemails immediately. We will also guarantee that if you ever have a question or issue with a game someone from tech support will be available to assist you during business hours.
One of the other things that sets us apart from our competition is how our games are manufactured. Unique to Squid Arcade is the fact that we own the factory that makes all of our cabinets. We control the quality, Our machines are manufactured on an assembly line by knowledgeable wood shop craftsmen with than 20+ years of experience. In addition, our games are made from melamine, a product used to manufacture of Arcade Cabinets. The melamine cabinets are cut on a professional CNC Milling machine so they are made with precision and accuracy. Once assembled each cabinet is rigorously tested and inspected. Each employee is required to perform a 5-point inspection. Our machines are not built one at a time in someone's garage. They are not built from a a do it yourself kit. Moreover, by owning the factory, we can also constantly improve our design.
